HiRO V92 56K External USB Data Fax Dial Up Internet Modem Dual Port Built in Buzzer Truly Plug n Play Driverless Installation Built in Driver Windows 10, 8.1, 8, 7, 32-bit 64-bit (H50228)

This is our 2nd (? 3rd HIRO Fax Modem). We bought the prior one off Amazon in 2022. We are an older small business. Volume is moderate to heavy; receive on average 15-20 pages per day. We use for incoming faxes only and has been very helpful in allowing us to delete unneeded or spam faxes prior to them being printed/using toner (saving us lots of paper and toner). Thank you for continuing to make this product for some of us gray or partly gray haired folk still out here in the world. The new HIRO modem was 'plug and play'. We did not need the CD but glad they sent it as a back-up. We had to troubleshoot one issue. When we plugged the new fax-modem in, the "Receive Fax" Setting within Windows 11 Fax/Scan defaulted back to an "Off" setting. Went through a number of trouble shooting steps - Updating most recent Windows 11 update, updating drivers, a bunch of re-boots and trial faxes (try faxzero.com if you need to send a test fax to yourself)... in the end it was just this one little setting that we had to switch back to "On / Answer after 2 rings".

Bought this to use on a Win 7 PC. Works great, easy install, just plug it in to the USB port and start the PC. I didn't have to use the little cd that came with it, the built-in Windows 7 drivers loaded right up and worked. All very smooth and easy. Also had previously installed latest version of PhoneTray (2.6.0) (the one on the diskette is ver 2.4). Hooked the modem up to my home landline and it does all that Phone Tray wanted (the Phone Tray program on the CD will update very nicely to Ver 2.6.0).I am trying to come up with a way to eliminate (or at least, reduce) the telemarketers and robo calls. On some days I get 25 to 28 calls. Most aggravating! Of course, I joined the state and federal no-call lists when they first started years ago. Filed several complaints with them. Didn't help much. Using an answering machine to screen all calls also helps a bit. Helps, but still getting a bunch each day.Anyway a few days ago called AT&T (my phone & Internet provider) to see how much additional I would have to pay to use the Caller ID service. Thought maybe I'd use PhoneTray or something like it to screen the calls. People there (went through 6 or 8 of 'em) told me the Caller ID service would cost "about" another $10-$12 a month, plus taxes, etc. They weren't sure. And they obviously didn't want to continue talking about it. Had enough dealings with AT&T over the years to know better than to just sign up. No way can I afford that on my little pension.They also told me that AT&T is currently running a program to allow the same Caller ID plus other stuff to be used on cell phones "to stop telemarketers and robo-calls" and it's "FREE"! But not on landline phones. It appears that AT&T is trying hard to get we landliners to give up and go cell phone. Also asked them about a Senior Discount or a Veterans Discount. They didn't even blush when telling me "No, but if you had a cell phone..." etc, etc. bla. bla.Well, I'm an old guy that has no need of a little carry-around computer with a telephone in it in order to stay in constant contact with everyone in the world. I have a family that frequently calls and I have friends that call. That's enough. Don't need a cell phone!! Actually, very few people do.Thing of it is, I worked in AT&T telephone offices installing and modifyng their switching equipment for over 10 years and I know what they can do. AT&T has the capability to completely stop the telemarketers and robo-callers and all the other stuff. All those computers they have would bring it to a halt pretty quick. We need to get our politicians to get on the ball and do some pushing. That's what we pay 'em for!Anyway, this little modem works great and the Phone Tray program is terrific. Just one minor flaw in Phone Tray. It appears to have been abandoned. There is no support page on the website and there it also says they no longer sell the program, but they generously allow us to download the latest version for free. I think the cell phones put them out of business, too.But, it's not a total waste for me, I'm going to use the Program and the modem as a phonedialing program like the cell phones have. And if AT&T ever decides to do the right thing and allow we landliners to have free access to the "Caller ID" service, I'll already be set up!!By the way, If you need a good PC modem, get this little unit. It's really easy and does a good job.------------------------------------------------------------------------------------------------------------------Followup: (this is starting to look like a novel!!)It's now about six weeks or so since I wrote the above and the little modem still works just fine. However, I can't say the same about the Phone Tray program that came with it. Turns out it really is just a "trial" program (both the one on the cd and the copies that can be downloaded from the internet, all versions) which expires and just stops!!. It says on the Phone Tray website that it has been basically "abandoned" and there is no place to pay for a full version. Tried everything I could think of, but finally gave up.Back in "olden times" (as my great grandaughter says) most all modems were sold with a working telephone program bundled with it. The Phone Tray program looks to be very complete, with lots of options. But I don't want to re-install and re-configure it every 30 days or so. Which makes the little modem useless for me. I finally decided to use the modem for a "dialer only" so I could get some use out of it. Not so easy. Finally found Phone Dialer Plus, an old DOS (or Win 95) program written with Borland Paradox and apparently "touched up" over the years for all later versions of Windows (including my Win7 Home). Anyway, it does all I need to select a prewritten record and use the modem to dial the phone.My problem with the robo calls, etc. isn't solved but I'll just let my answering machine deal with 'em till they finally give up and take me off their lists or the politicians do their jobs and force the telephone companies to stop 'em.

Instructions were not easy to follow. Yet I'm not tech savvy and I figured it out. It took hours though. I plugged everything in; it was recognized by my computer; and tried sending myself an HP online test fax. The incoming fax wasn't recognized. After trying many fixes, test sending each time, I looked at the setup on my HP printer and found an option to "print stored faxes." I selected that, and to my surprise all of the "failed" tests I sent myself printed. No indication on my printer queue. But after that, the test worked and I was able to receive and send faxes.

Tried one or two other fax modem external devices before and they simply didn’t work. Ordered this one .. plugged it into open usb port and it works .. very well.